The IT Support Officer is responsible for providing day-to-day IT support across AKL and EBL, ensuring reliable operation of hardware, software, networks, user accounts, and business systems while supporting the Digital Manager in maintaining IT infrastructure and security.

Key Responsibilities

• Provide first-line IT support for hardware, software, network, and system issues.
• Set up and maintain laptops, desktops, printers, and user accounts.
• Manage Microsoft 365, email access, and user permissions.
• Monitor and resolve IT support tickets within agreed timelines.
• Support network, servers, backups, antivirus, and cybersecurity activities.
• Maintain IT hardware, software licenses, and asset inventory.
• Coordinate IT procurement, repairs, and vendor support.
• Assist with ERP, business systems, documentation, and IT audits.
• Support new system implementations and employee onboarding.

Qualifications & Experience

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT support, helpdesk, or system administration.
• Strong knowledge of Windows, Microsoft 365, networking, hardware troubleshooting, and basic cybersecurity.
• Experience supporting ERP systems and multi-site environments is an advantage.

Core Competencies

• Strong troubleshooting and problem-solving skills.
• Customer-focused with excellent communication skills.
• Knowledge of Windows, Microsoft 365, networking, and IT security.
• Good documentation, organization, and vendor coordination skills.
• Ability to prioritize tasks and work across multiple locations.

What We Offer

• Opportunity to work with a leading manufacturing and retail organization.
• Exposure to ERP, cybersecurity, and digital transformation projects.
• Competitive salary and benefits.
• Career growth and professional development opportunities.