The role is responsible for managing, supporting, and optimizing Microsoft Dynamics 365 Business Central across AKL’s manufacturing, retail, and e-commerce operations to ensure system efficiency, data accuracy, user adoption, process improvement, and effective business reporting.

Key Responsibilities

• Manage Microsoft Dynamics 365 Business Central configuration, users, master data, and system performance.
• Act as the ERP superuser and internal functional expert for all Business Central modules.
• Support ERP implementation, upgrades, integrations, testing, and system enhancements.
• Support manufacturing, inventory, procurement, warehouse, retail, POS, and e-commerce operations.
• Ensure accurate data flow between ERP, e-commerce platforms, and business systems.
• Develop Power BI dashboards and reports for operational and management insights.
• Provide ERP training, user support, troubleshooting, and maintain system documentation.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field.
• Minimum 5 years of experience with Microsoft Dynamics 365 Business Central as a superuser, administrator, or functional consultant.
• Experience in ERP implementation, manufacturing, retail, or e-commerce environments.
• Strong knowledge of ERP processes including production, inventory, procurement, and sales.
• Experience with Power BI, system integrations, and business reporting is preferred.
• Microsoft Dynamics 365 Business Central certification is an advantage.

Core Competencies

• Strong knowledge of Microsoft Dynamics 365 Business Central.
• ERP administration, implementation, and process improvement skills.
• Power BI and data analytics capabilities.
• Strong problem-solving and analytical skills.
• Ability to manage multiple business requirements and priorities.
• Good communication skills with technical and business teams.
• Focus on data accuracy, system governance, and continuous improvement.